What a polyclinic needs from its software
In a polyclinic, the hard part is coordination. Each doctor has different OPD hours, some visit only on certain days, and one front desk has to manage all of them while patients ask who is next and when.
- Several queues at one counter. Reception needs to see every doctor's waiting patients without mixing them up.
- Timings that keep changing. A visiting doctor travels, takes leave part of the week or adds extra hours, and patients must not be booked into empty time.
- One patient, many doctors. A family may see the physician one day and another doctor the next; their records should not sit in separate files.
- Fair accounts. Each doctor's earnings must be clear, and the owner needs to see who billed what and which discounts were given.
- The right access for each person. The receptionist should not need the billing screens, and lab staff should not see OPD records.
How Sehat Nxt fits
The live OPD queue can run a separate token series for each doctor, where each starts at token 1, or one hospital series shared by all. Reception adds walk-ins for any doctor, and each doctor moves their own queue. Room chat gives each doctor's queue a message thread with the front desk.
Appointment booking turns each doctor's weekly hours into slots. Contingency mode sets date-specific windows for a doctor who is travelling or covering extra hours, and slots can be extended on a busy day without changing the weekly schedule.
Staff and roles gives the owner logins for doctors, receptionists, coordinators, billing and lab staff, with modules switched on or off for each person. Doctors keep their own schedules, queues and earnings inside the one hospital. New doctors and receptionists wait for the owner's approval before they can work.
In hospital billing, every token opens a visit with the consultation charge. Discounts above a user's limit go to an approvals inbox, and revenue reports show income by department, service or doctor. All doctors write in the same EMR and digital prescription registry, each in their own way.
Start with, add later
| Stage | Modules | Why |
|---|---|---|
| Day one | Live OPD queue, appointments, staff and roles | A queue and schedule for each doctor, and logins for the desk |
| Same week | EMR and digital prescription, hospital billing | One patient registry and consultation charges recorded on every visit |
| When you add a collection point or lab | Laboratory | Test orders from the doctor reach the lab worklist |
| When you open a medical store | Pharmacy and inventory | Dispense against the doctor's prescription, with batch and expiry |
Getting started
- Book a demo and list your doctors, their days and timings, and how your front desk works today.
- Create the clinic, choose doctor-wise queues or one hospital queue, and set token or time display.
- Add each doctor's weekly schedule and slot length, or invite doctors to join the clinic.
- Add reception, billing and lab staff and switch on only the modules each person needs.
- Load your price list for consultations and services.
- Open the queue for one day with the whole team, then switch on online booking.
Plans start from ₹999 per month; for a custom quote, talk to us. To see how several doctors and one front desk work together in Sehat Nxt, book a free demo.
Guides for polyclinics
Questions from polyclinics
Can each doctor have their own token numbers?
Yes. With doctor-wise queues each doctor starts at token 1. A clinic can instead choose one hospital queue where all doctors share the same numbering.
We have visiting doctors who come only on some days. Can the schedule handle that?
Yes. Each doctor has their own weekly schedule, and contingency mode sets date-specific OPD windows for a doctor whose timings change for a period.
Can doctors see each other's earnings?
Each doctor keeps their own earnings within the hospital. The owner decides which modules each person can open, and sees revenue by doctor in billing reports.
Can the receptionist work without access to billing?
Yes. The owner switches modules on or off for each staff member, so a receptionist can run the queue without billing access.